Cabinets To Go Cabinets Reviews
Popularity:
#32 of 45 brands of cabinets
19% of customers recommend
46 reviews with an average rating of 2
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.
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Date created: 2018-09-04
Name: Monica Shaw
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worse experience ever!"
So many errors on my order due to their mistakes yet they did nothing to remedy or compensate me for their errors. Ended up costing me more money, loss of time, having to modify my cabinets to fit due to their incorrect measurements, and while I was told the Regional Manager would call me within 24 hours to address the many issues, no one called. I've never heard from him or them yet... been a couple of months so figuring they don't care, just took my money while not delivering what I ordered. Great pricing but Buyer Beware... there's a reason they are much cheaper than all the other reputable cabinet companies.
Date created: 2016-07-16
Name: Rachel Cox
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
When my husband and I first started building our house we visited several cabinet providers & found that the customer service at attention to detail provided at Cabinet's To Go seemed to be the best. Donna (Selma, TX Store) spent hours with us making a plan for our kitchen, laundry room & bathrooms & we love the cabinets. However, when our cabinets arrived and we attempted to mount the 33" farmhouse sink into the 33" cabinet base that was ordered we recognized a problem and called the Selma store to discuss (Saturday June 11th). Donna worked to find us a new cabinet 36" and we were told that the soonest we could have one shipped was July 1st. We were panicking about this because without this particular cabinet installed, we were delaying the plumbers/counter top vendor/final inspections/tile/& cleaning vendors. So Donna called all the other cabinets to go stores and found a sink we could have by the following week (June 13-17 timeframe). So we pushed back all of our vendors by a week and waited on the 36" cabinet. The cabinet never came so we called the store and were told various things: "it should be here this week" "I can't get a hold of anyone at that store" "I sent several emails, I will try calling them" Just this week I followed up with Gabe twice per day every day (June 27-30). On Friday (July 1st) we were told that they could "overnight" the cabinet but it would cost $150-$200 BILLED TO US. When I went to pick up our cabinets on July 2nd which an hour away from my house with a 10 month old in tow surprise surprise, the cabinet was never overnighted. When I spoke to Gabe (who I had called twice to speak to that morning before I drove to the store but he was always unavailable and never called me back) he said that "Martha?" never responded to his emails?!?! I have no idea who Martha even is. Ok so the cabinet we needed overnighted was supposed to come from a store in Detroit. "Did you call the store in Detroit Gabe?" NO. So he calls the store in front of me and they never overnighted anything and now the soonest we can get the cabinet (because it's a 4 day holiday weekend) is July 7th. When Gabe spoke to his regional about why "Martha" never responded to calls or email was, "oh they don't respond on Saturdays" even though the stores are open??? With nothing left to do, I decided to pick up the rest of my cabinets and come back on the 7th for the "overnighted" 36" cabinet. Low and behold in addition to the problems with the base cabinet we were missing the 3 cabinets that I had a claim out on (because the faces were broken when I received them). These included a Replacement face frame for the -33"X96" oven cabinet, 15"X42" wall cabinet, & a 24"X42" wall cabinet. Keep in mind this claim was submitted on June 7th (Almost a month ago! Claim number 903582528). Also worth noting we were told these were ready for pick up as well. When I went back into the store to talk to Gabe about this, he said that the oven cabinet is actually on back order and they have no idea when it will be in. After submitting a customer service complaint we received a call on Monday July 4th. The customer service representative apologized for everything and said she would make sure the 33" farmhouse sink base was overnighted. We received the base cabinet that Wednesday July 6th. Ok so where are the rest of our cabinets? After calling several times & following up both with the Selma store & the Customer Service department, it is now July 16th and we are still missing 3 cabinets faces. Save yourself the trouble and don't make the same mistakes we did. Spend your money anywhere else besides Cabinets to Go. Even if you have to pay more, trust me... it's worth it. I will never ever shop here again and I will never ever recommend this place.
Date created: 2016-07-14
Name: Natalie Lotuaco
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
I am extremely dissatisfied with my experience at my cabinets to go in beltsville, MD. We were talked into paying to use their service to measure, it was done quickly and incorrectly, and these wrong measurements were sent to the store resulting in incorrect products we waited over two months for! Actually, two of our cabinets are still not ready and I think one of those is the incorrect size too--we dont have it yet! The pantry cabinet looks absolute terrible because it is the wrong size and there is too much space next to my dishwasher! I need another cabinet there which I will now have to wait more weeks for! When I spoke to the store, they said they werent sure what they could do for me, they would need to check-- how is this an acceptable way to treat a customer! They kept trying to focus on saying they had called me earlier that morning, when they had called the wrong number! Now today they are still unwilling to provide us any discount or money back! We spent over $5,500 and they are completely unhelpful! I demand better from cabinets to go! I pray customer service will help us!
Date created: 2016-07-05
Name: Stephanie Healey
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"This company is TERRIBLE!"
The customer service and the quality of cabinets are equally terrible. I ordered a complete kitchen during their Thanksgiving 2015 sale... and I'm still waiting on them to get the order right. About 50% of the cabinet doors were damaged upon arrival and I was advised to go ahead and have the cabinets installed anyway and file a warranty claim for the damaged pieces. Some of those pieces were shipped but were also damaged and then shipped again... they are STILL arriving with imperfections and of a quality that you'd expect at a "seconds" shop or scratch and dent factory store. I've now been trying to reach someone at customer care and keep getting their voicemail. DO NOT purchase from this company if you value your time and sanity!!!!
Date created: 2016-06-04
Name: Gabriel Tan
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Just like all others ONE star review."
Will never doing any business with cabinets to go. Ordered whole kitchen cabinets. Been told everything will arrive in 7 to 10 days. Before make appointment with the installer. I "triple" checked with Cabinets To Go store on arriving date. I scheduled everything based on the date they gave me. The evening before my order supposed to arrive and to be install, store called me and said" opps.." they made mistake. My order won't come in until two OR three days later.and it is NOTHING they can do about it. By this point I'm already lost money because of the delay. I called the company. Basically got yelling on the phone by the manager, it's our fault to "trusted" they words on the delivery date. Because they never guaranteed or promised on the date. Finally, cabinets arrived, but still missing few boxes. And They have no idea where rest of my items are, so more delay. Some of the cabinets were damaged so they have ship again, more delay.... It took over a month to finally put all the cabinets together and I end up spending more money because of the delay. ***Stay away from this company***
Date created: 2016-05-30
Name: Carrie Hughes
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Buyer beware!"
Lifetime Guarantee is questionable. We had problems with warped sides and backs on brand new cabinets we bought. Went through the claims process. Waited 2 weeks for replacements only to unwrap the replacement back for a 36" cabinet to find it only measures 31.5". Worse yet, one corner was smashed and there were holes drilled in it in 4 corners! Yes, that's right, they sent us a USED cabinet back to replace our brand new one! I feel duped, disrespected and angry! Don't have any confidence that anything will be backed by this company. Our project is now 2 weeks behind and we will have to hire someone to fix the useable cabinets we have. Unacceptable! We ordered 17 cabinets total and there were issues with 5 of them. Should have heeded the reviews and spent the extra money for other cabinets we got quotes for.
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