Cabinets To Go Cabinets Reviews
46 reviews with an average rating of 2
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.
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Date created: 2019-11-21
Name: Harry Perdue
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
I went there for some cabinets they said they would draw up some plans and get back to me never heard back. I will never go back to the one in Pensacola
Date created: 2019-11-13
Name: Sue Campbell
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Still waiting 8 months later for one of my cabinets. Can't install anything. Kitchen is a mess.
Date created: 2019-09-07
Name: Melanie Conn Haders
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Not sure were else to put this as I have tried to settle with the store manager multiple times. I placed an order for a full kitchen cabinets, everything showed instock when ordering. The next week came to get them with many pieces apparently on backorder with no explanation. This continued for another week another cabinet was still not delivered. I tried to return the cabinets and was told it would be a 15% restocking fee even though the cabinets were still in the box never opened. Manager called and offered me 10% off for the trouble and promised that the cabinet would be in the next week. Cabinet was delivered but I never received the credit for my troubles. I called the store multiple times to find out the manager no longer worked there. So I tried to speak to the new manager Steven and left multiple messages with no callback. Absolutely the worst way to treat a customer! Will never purchase or recommend after the way I have been treated!
Date created: 2019-08-22
Name: Obdulio Quinones
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Unfortunately decided do go with this company instead of the other 3 options availabe and totally regret it. It have been more than a month and a half and haven't received all the parts that arrived broken or deeply scratched. Their customer service take the claim very fast but way too slow for any response back or status. Do not use this company if you don't have a way to wait for over 6 months to receive a good product.
Date created: 2019-08-21
Name: Ken Lange
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
Cabinets to Go incorporates the highest quality of materials. Modern State of the Art Hardware. Great Vocabulary of product. A Boutique Company with large capacity and national presence. Growing and innovating the renovation Industry. I call it Cabinets A GO GO.
Date created: 2019-07-11
Name: Chelsea Evans
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
This experience has been so exhausting and tiring I cannot even fathom recommending them to anyone else. The person we ordered the cabinets from would not return our calls for weeks, (didn't even know if our order was fully placed!) then the cabinets were shipped to a location we weren't even at at a time we didn't agree upon... with tons of back and forth we finally received our cabinets and they were not what we agreed upon as well!! The customer service has not answered for any mistakes and has fully blamed us for things about their product that we knew nothing about. the company strikes me as one that really doesn't care about their customer service or customer experience and it's been brutal dealing with that mentality.
Date created: 2019-05-15
Name: Amanda Lucille
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Placed an order for approx. 4K in cabinets, designed it myself, placed the order. Several days later I got an email, stating that they needed to charge me an additional $700 to ship the cabinets to my house on top of the $199 they originally charged or they would waive the shipping fee if I picked the cabinets up in another state. No apology from them. Bad customer service, I will never order from them or ever recommend them to anyone. Cancelled the order and went elsewhere.
Date created: 2019-04-26
Name: Charlie Moubray
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"We used cabinets to go for our home in Atlanta and had a wonderful experience."
Customer service was great and we were pleasantly surprised with the quality of cabinets and how well they held up over time. So it was a no brained to us to use them again for our kitchen Reno in Cincinnati. Unfortunately we had an awful customer service experience. Yes the cabinets are still great quality but the headache the customer service issues caused is not worth using them again at least the Cincinnati location. On the day of delivery we hadn’t received a call so by 3:30 we called the store and they told us the cabinets hadn’t come in and would be a week late. It is unacceptable that we had to call to find that out. After asking to speak to a manager and not getting a call back we had to call several times to get in touch with someone. Our cabinet delay pushed the project back a week. Then we finally had the cabinets delivered and half of them were missing. Again we had to reach out several times to get in touch with someone and were told it would be a month for the rest to come in. Again not acceptable. We finally called the general customer service number and spoke to someone at a distribution center who helped get us our missing cabinets a week later but by this point all other parts of the Reno (counters, floors, etc) had to be pushed back over 2 weeks. Also part of our first delivery was incorrect. The Cincinnati store had horrible customer service even from the manager. They didn’t make an effort to remedy their error and didn’t offer to compensate us for the delay. They acted like it was no big deal. Having to call over and over to get updates is poor customer service. We should have been contacted with updates. We will not be recommending this store or cabinets to go anymore which is a shame because the cabinets really are excellent quality.
Date created: 2019-04-22
Name: Kimberly Burnett
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Dont be fooled by them telling they are made in Tennessee. the cabinets are made in China. Service is bad. They were nice but not organized. Delivery came missing pieces.
Date created: 2019-04-11
Name: Mark Hawkins
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
Worst company on the planet when it comes to customer service. Avoid like the plague. Still waiting for replacement items weeks after damaged goods arrived. Still waiting for units from original order from months ago.
Date created: 2019-04-08
Name: Cindy Smart
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
I was a little concerned about ordering online but the cabinets are absolutely beautiful, quality is great!
Date created: 2019-02-12
Name: Kelly Krause
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
We went to the Syracuse NY location with all measurements in hand, ordered cabinents, flooring and countertops totaling around $15,000.00 not a drop in the hat..this was a huge expense for us and we had exact measurements!! Fabian our designer neglected to put the correct measurements into the system which in turn screwed up everything!!!! And he forgot to order one wall of upper cabinets ...after I went to the store and called and told them I don't think we have enough...he kept assuring us we did...nope. most cabinets came damaged, he did not order enough knobs, and nothing measured out correct. Our contractor had to do a lot of custom fitting and changing. then came time for countertops I called the store to let them know we were set to get our template for countertops ..got a run around from store manager George ..finally got the name if the company they use for the counter tops and I called them...guess what they do not have our order...or money!!!! this was in December..we paid in full in October!!! I was not happy...cancelled my countertop order with cabinets to go and demanded a refund. went to home depot got a better deal and an upgrade from granite to quartz ...still spent less and they came right out. at this point in December we were still waiting on knobs, garbage can insert and faucet. I found a faucet on line since we needed it for the countertops and cabinets to go said it was backordered till Febuary!!!! finally got my knobs mid January and still waiting on the garbage can insert. this place is ridiculous they tell you lies can not order the right items you need and find no fault in anything they have done!! there customer service is the worst i have ever encountered we called daily at one point just to get some answers and nothing. I will never step foot in there again and do not recommend them to anyone!!!
Date created: 2019-02-10
Name: Alex R Curry
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
We were able to work with Jasmine in upgrading our kitchen. Fantastic cabinets and counter tops!
Date created: 2019-01-26
Name: Kurtis Glenn
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
Great prices and great product, fast turnaround time, and a company willing to go above and beyond to make sure a dream kitchen comes true! This is the only place I will ever recommend buying cabinets, sinks, faucets or butcher countertops.
Date created: 2019-01-17
Name: Nancy Thomas
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"CTG in Lilburn Georgia is "Top Knotch""
From the beginning to the install they were on top of their game. I have a kitchen that will blow you away! This would not have been possible without the vison and support of the Lilburn team. I'm going to post before and after pics, and all of this happened in 1 week!!! WHAT!!!!! The total experience was AWESOME!!! CTG Lilburn GA comes HIGHLY recommended.
Date created: 2018-12-04
Name: Oakley Carroll
Model/Style: Cabinets
Satisfaction Rating:
Neutral -
3 out of 5
Review:
We have had a order in on cabinets back in September, made a huge mistake by paying in full up front back in early October. Upon delivery several things were missing including a sink base for our island. It is now December 5th and we call every day to be told it will be here tomorrow on a container, every day same story. They recommended a patch job in order to get them by but that was not what we paid for, be very cautious when ordering with cabinets to go lawrenceburg!
Date created: 2018-11-14
Name: Elizabeth Turner
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"I had an order that was delayed"
Lost- for 4 weeks. Completely messed up my whole remodel project and my contractor and I were promised multiple delivery days that did not happen. The knobs I ordered did not come with the cabinets so the contractor had to come back another time to install them. I have requested MULTIPLE times to talk to a manager and have received no calls. This has been a stressful and anxiety filled process not to mention my contractor charging me extra to come back multiple times.
Date created: 2018-10-04
Name: Tracy Herkel
Model/Style: Cabinets
Satisfaction Rating:
Neutral -
3 out of 5
Review:
I ordered 4 cabinets on 9/1/18 and was told they would be delivered to the store in two weeks, possibly sooner. We received 3 cabinets after three weeks. It is now 10/4/18 and I still do not have the 4th cabinet. The store tells you one thing and the customer service tells you something else.
Date created: 2018-09-17
Name: Daryl Nutt
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"We have been fighting."
Wiith Cabinets to go ever since 9/1. They could not give us an accurate quote because of system issues, did not receive call backs, I had to drive into town to place the order and now no one can tell me where the cabinets are. I have tried to escalate the issue but still have not heard back from a manager. These were originally going to be in around 9/7-9/10. We have to have the house ready by 10/1 and now without the cabinets we cannot get the countertops measures and will probably miss our date which will cost us over $1000+. People are nice but it has not helped us get the cabinets
Date created: 2018-09-05
Name: Eli Ha
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Buyer beware!"
I will never recommend Cabinets to Go, period!!! I have been dealing with the Cincinnati store where promises are unmet and hopes are shattered!! Delivery date was promised just for the sale! I have not been able to get a straight answer from anyone. No one knows when my cabinets will arrive from Tennessee. No one calls, delays, lies and more lies. At this point, I want a refund so I can move on with the sale of my home!
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