UltraCraft Cabinets Reviews
84 reviews with an average rating of 2.5
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.
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Date created: 2023-08-11
Name: CP
Location: Passaic
Model/Style: Don’t know
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Poor quality and terrible customer service"
I did kitchen renovations in 2019. The kitchen looks beautiful but the quality is terrible. I was told they were indestructible, but the drawers near the dishwashers have peeled away. In addition a chair must have made a big scrape on desk drawer. A side panel unglued and neatly fell off. I’ve tried to reach the rep many times but NEVER heard from them.
Date created: 2023-07-12
Name: KAS
Location: CT
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Quality issues"
Did a large kitchen renovation, and every ‘high-end’ maple white painted cabinet came in damaged. Had to have all the panels reordered. We are on 1 year and a few months later still trying to get this done and are pursuing legal system. Between them being warped, missing paint, incorrect size, edges cut curved when they are supposed to be straight, and everything staining that touches the finish, we are super disappointed.
Date created: 2023-07-12
Name: KAS
Location: CT
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Quality issues"
Did a large kitchen renovation, and every ‘high-end’ maple white painted cabinet came in damaged. Had to have all the panels reordered. We are on 1 year and a few months later still trying to get this done and are pursuing legal system. Between them being warped, missing paint, incorrect size, edges cut curved when they are supposed to be straight, and everything staining that touches the finish, we are super disappointed.
Date created: 2022-02-23
Name: maryam donnelly
Location: Parsippany,NJ
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Terrible"
Cabinets warp within five years chop and bubble. When they discontinue color no support don't believe warranty. Can't even paint because they r cheap laminate. Run far and away.
Date created: 2021-10-05
Name: DAVID LALIBERTE
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Falling apart!"
After 6 years all cabinet doors are de-laminating. Company denied warrantee stating moisture. Totally fraudulent. Please do yourself a favor and look elsewhere for your kitchen cabinets.
Date created: 2021-02-10
Name: lesley
Location: Long Island, NY
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Wrap is peeling off the doors"
Do Not Buy unless you want to redo your kitchen/bath in five years or less! I bought buttermilk, thermofoil cabinets which are actually beautiful. This brand was recommended to me by Direct Buy- another waste- but I loved these cabinets. After 5 years, the wrap is peeling off the doors. I contacted the company and sent pictures. I was told it is "water damage" and the "100 year warranty" is nullified. I pursued this as it is not water damage unless I had a flood in my kitchen which I had not! And it is in various parts of my kitchen and clearly it looks like the wrapping process just does not hold up. The company had an attorney contact me to mediate the situation. An "independent" furniture company (who paid this company ?) to come and assess the situation and they supported the "water damage" claim of Ultracraft. These cabinets have been discontinued but they might be willing to offer me a discount should I wish to purchase new cabinets! There are many reviews similar to mine where the same thing has happened and Ultracraft claims this is "normal wear and tear" on cabinets that they claim are covered for 100 years. Proceed with caution or go elsewhere! This has nothing to do with where I bought them (Direct Buy) or who installed them (a well-known and very experienced contractor) as some reviewers suggest. This has everything to do about how this product is made, the poor response time from the company, and their denying responsibility for an ineffective product that does not last and finding excuses to excuse themselves of liability.
Date created: 2020-09-02
Name: Martin McGovern
Location: Corlough, Ireland
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Avoid. If you buy them, you will regret it"
I paid $13,000.00 for stained cabinets for my kitchen. They looked beautiful for 1 year. Then after 1 year I noticed the stain coming off the cabinets. We cared for them as instructed and never used any harsh chemicals. Knowing that we had a life guarantee, I called the customer rep and was told to take pics. She responded stating that it is not covered bc it is normal wear and tear. I could not believe it. Normal wear and tear after 1 year. Avoid this company at all costs
Date created: 2020-04-26
Name: D. Elsinger
Location: Shrewsbury, NJ
Model/Style: Semi-Custom Frameless
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Does not wear well at all"
I am not at all happy with my kitchen cabinets. I will never order painted wood again. They are very easily stained (and hard to clean since you have to be very careful). The paint wears away - and we are a 2-adult home and are careful. The touch-up markers and filler do not work for any period of time. I highly recommend not purchasing painted wood.
Date created: 2020-02-08
Name: S. Pawlowski
Location: Middleton, MA
Model/Style: Cabinets
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"100 Year Warranty is a lie"
Loved the color of my cabinets. They started to chip and bubble. We've only had the for four years. We had a representative from UltraCraft come to our home. They took a cabinet door 3werks ago to do an analysis. They emailed us saying it was do to use that the cabinets and drawer fronts were chipping and bubbling. We are very meticulous and take very good care of our property. Oh I forgot...a side panel of one of our upper cabinets left of our sink is lifting. What happened to your 100 year warranty? Where's our cabinet door your rep took? They said they were sending it back FedEx?
Date created: 2019-11-19
Name: SCOTT VAUPEN
Location: Danville, CA
Model/Style: SLAB
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible Cabinets"
I bought these cabinets through DirectBuy at the end of 2014. Less than 5 years later, the doors started to delaminate with no moisture contact. I tried to get Ultracraft to make good on their warranty, but they declared that it was "Normal Wear and Tear" and would not provide me a new door. Since then, other doors have started to delaminate as well as cabinet boxes. After over $15k spent 5 years ago, now , I will need to buy new cabinets. Stay far away from Ultracraft. They are garbage.
Date created: 2019-09-20
Name: Billy
Location: Long Island NY
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Thanks Ultracraft"
I just wanted to note that as a Kitchen Designer I cannot thank Ultracraft enough for all the training they provide as well as great cabinets. It is a pleasure working with Ultracraft. I have worked with their cabinets for over 10 years now and find they have enough options for most every application.
Date created: 2019-07-25
Name: L. Orr
Location: WA
Model/Style: Cabinets
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"Beautiful but don't hold up"
I loved these white painted cabinets when installed two years ago. But the paint finish is not thick enough and has resulted in problems. While cooking something must have had a tiny splash on a drawer front. I tried to clean it but it stained the drawer and is permanent now. I realized then how thin and absorbent the paint on the drawer facade was. Then a corner upper cabinet above the range had a problem with the paint finish on the edge. I noticed there too the finish was very thin. Ultracraft paid for 1/2 the replacement cabinet and my installers included the install under their warranty. After they installed the new cabinet i noticed a thin spot in the same area so touched it up by dabbing a toothpick in paint to avoid future problems with it. The resellers said it was because I boiled water on the range top. Then I noticed a spot on the painted underside of a cabinet peeling. I touched the paint and a piece about 1/2 came off. I tried touching it up but the paint isn't adhering very well. Resellers said I must be using a coffee pot or toaster under the cabinet. Normal wear and tear. Then I had a small glass of water spill on my counter and dribble down the front of several drawers. Knowing how fragile these cabinets are I wiped up the spill right away and it had gone into the drawers all the way down to the bottom drawer. I thought I got everything but there must have been a thin film of water on the top of the drawer front and it cracked. They replaced the drawer front for me. So the cabinets are gorgeous but the paint finish holds up poorly especially on the edges of cabinets and the drawer facades. So if you don't cook, boil water, make coffee, have a toaster you should be ok. I would not buy these cabinets again and am not optimistic about how they will hold up.
Date created: 2019-05-23
Name: Jane Doe
Location: San Rafael, Ca
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Deceptive marketing practice- warranty is not upheld"
We built a new home and with the local dealers recommendation we bought Ultracraft cabinets for a 4000 square foot home. White painted cabinets within the first year began to chip around the edges. Initially Ultracraft replaced those that had the most chipping. They have continued to chip with some having the laminate pull away. Their response today is "this is normal wear and tear". Deceptive marketing practices with their stated warranty of 100 years . They will tell you it's "normal wear and tear".
Date created: 2019-05-20
Name: Sallie freeman
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Cheap"
Rickety, poorly crafted. I live by myself and after 4 months, cabinet door fell off. Would love to post the photo....but appears I cant. Stay away from this brand.
Date created: 2019-05-15
Name: Sharon Franco
Location: Foster, R.I.
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"awful!"
I do not recommend this product. Peeling, glue did not hold, peeling away from the door. We have called the company and no one gets back to us. Yes they are easy to clean but the product itself is flawed. We have tried to contact representatives but no one gets back to us. One representative made an appointment to look at the product in our home and never showed up. He never called either. Bad all the way around. We now have to replace several doors and faces of doors where the glue has let go. Poor product. Poor company. Do not buy!
Date created: 2019-02-19
Name: Jeffrey
Location: Virginia
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Great experience"
I read some of the reviews here and was hesitant to buy, until I really read the reviews. Many of the reviews are more about the dealer and installer being bad than the product. I bought Ultracraft and could not be happier! My dealer and installer were not the cheapest, but really they knew what they were doing. My cabinets arrived when they promised. Were installed without a problem. Have been in for several years and I could not be happier. Plus, I know if there is a problem, these cabinets have a 100 year warranty! I am totally satisfied and recommend buying Ultracraft. Just buy them from a reputable dealer and use a quality installer.
Date created: 2019-02-18
Name: Carol kubic
Location: Vienna va
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Company does not back"
My cabinets are 4 years old and I have medium brown finish and toffee color. I am giving no stars even though my problem is only with the toffee colored cabinets. The company has a 99 year warranty but I have no clue as to what that would ever cover. They claim the bubbling of the finish is normal wear. The bubbling is nowhere near a water source vent or moisture. Chipping is also a major issue
Date created: 2019-01-06
Name: S. A.
Location: Sacramento
Model/Style: Unsure
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible"
My designer swore these were semi custom. My contractor is a new distributor. They are flimsy, cheap, and scratched. The glass uppers, He hot glued the glass into right in my kitchen. Hot glue on my glass. The back of each cabinet has adhesive dots covering the screws going to my walls. These are seen in the glass uppers also. I spent 27 grand on absolute crap. The contractor himself is a nightmare. hes a handyman acting as though he is a contractor. Stay far away.
Date created: 2018-07-14
Name: Karl
Location: Hampton bays NY
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible Craftmanship"
Had a designer recommend these cabinets in our kitchen. After about 5 years I noticed that the skin/face of the cabinets started separating on a few of the doors and drawers. Now its a bout half of the doors have the plastic face popping off the base. You can see a bulge where they have come loose and when touched, they move. A few are even cracked. Horrible work and the company does not stand behind their mistakes. Stay clear of this company. Their product is awful!
Date created: 2018-03-25
Name: Carol A.
Location: Chicago, IL
Model/Style: Don’t know
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"Buyer Beware"
I have had my cabinets since 2012 and the cabinet and drawer that is next to my stove is warped, the thermafoil is peeling off, so they have sent me replacements for both at no charge. When you turn on your oven to be cleaned, you need to open both the drawer and door, even though the contractor installed the metal heat protector when he was installing my cabinets. I do this now every time for fear that if I don’t open them, they will warp again! Would I ever buy these cabinets again, no!
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