Timberlake Cabinets Reviews
55 reviews with an average rating of 1.5
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.
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Date created: 2022-08-03
Name: SuKu
Location: Cypress, Tx
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst Cabinets and Install Ever!"
Our Brand New home had this to Pick from and we even Upgraded a little. Kitchen cabinets were all Blue taped for Several months after Closing and it took 6 Months, yes 6 for this company to order the Right replacement parts and repair them. They had the Audacity to Blame Cracked, Unfinished and Horrible install on the Builder and their trades. Then we got the Wrong doors over the Refrigerator that dont Match the rest of the Kitchen and Refused to Fix or Replace them.
Date created: 2022-06-20
Name: Alexis Britcher
Location: Palmetto, FL
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Do not use this company"
This company installed broken cabinets in my brand new home and is now refusing to come fix them for months. We had an appointment scheduled and they no showed. The office staff refuse to communicate with us as the homeowners and told us it would be the end of September before anyone could come fix their broken cabinets they installed. Save yourself the time, money and frustration.
Date created: 2022-03-20
Name: Laurie
Location: Michigan
Model/Style: Lausanne
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Cabinet doors"
Laminate on doors and drawers are all separated bubbled. So far customer service has been no help at all. Very disappointed
Date created: 2022-02-11
Name: Tanisha Sims
Location: Fayetteville, Ga
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst Cabinet Repair ever"
I just brought my home in Fayetteville, Ga. Timberlake damaged my cabinet and came out to fix which has a warranty and the damage is still there. They cut the crown molding of the cabinet straight and then put some type of tacky glue on it to give it a shine. It makes the damage stand out more. Then they tell me that the molding comes in 8ft and the seams are supposed to show. Are you kidding me. I know nothing about cabinets but I knew enough to know they are full of bull.
Date created: 2021-08-30
Name: William Barpnich
Location: Conway SC
Model/Style: Duroform
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Awful cabinets"
I have been in contact with people over at Timberlake Cabinets and what a hassle this has been... I have been trying to have my cabinet doors replaced-they are wrapped with this vinyl material and basically all of them are pulling apart-the material is separating from the cabinets so all of them have this pillow bulge look to them... Initially a gal named Colleen W. Was very helpful and I received some replacement doors-and she was going to follow up with the other doors well she is been told that the info would be forwarded to the supervisor and still no response-they even don't return my calls time after time... These doors were under warranty and they should be covered and replaced-I would not recommend this company for I have been hoodwinked by them
Date created: 2021-03-23
Name: Greg
Location: Amelia island, FL
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst cabinets we have ever seen."
Bad, bad, bad. Our new home came with these cabinets. Not one door or drawer has the same dimensions. All doors are dented and not even straight. We have met a few of our new neighbors who have told us their experience with getting warranty work done, or should I say, no warranty work done. Repairs look worse then before anything was done. Our repair guy told us that he was only allowed 30 minutes to drill holes and put on the hardware. No wonder the handles all look crooked. We have already taken out all of the bathroom cabinets and will be working on the kitchen in about six months. The kitchen cabinets don't even close and the doors are a half inch away from the cabinets, so any dust or bugs can get it very easily. Absolutely the worst cabinets. Don't buy them.
Date created: 2020-11-18
Name: KG
Location: South Carolina
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Cabinet Repair"
Had an issue with cabinet draw they installed. Took a month for them to call to schedule an appointment. They were a no show. Was told the technician called out sick and the appt maker was not notified. They rescheduled for 2 days later. Again, a no show. Apparently the guys car broke down. But no one calls to tell you that. This becomes an issue when people need to take off from work and rearrange their schedules. I find this very unprofessional and do not recommend buying cabinetry from this company. Buy from a more professional reliable company.
Date created: 2020-08-19
Name: Julie
Location: Ohio
Model/Style: Wyoming
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Piece of crap doors falling apart!"
We purchased our home, which was built by Ryan Homes. It is 10 years old. We have now had 3 cabinet doors split along the sides of the frame. Not where the frame is put together for the raised veneer, which would be frustrating but a bit more understandable. They are cracking and splitting the wood diagonally along the raised frame part of the door, both at the top and the bottom of the doors. It has happened on both the hinge side and the handle side. Drawer fronts have also had to be rebuilt and repaired. Nobody expects to need to completely reface or replace kitchen cabinets after only 10 years - that is ridiculous. Don’t waste your money on these cabinets!
Date created: 2020-03-11
Name: Joe
Location: Arizona
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst cabinets"
Wow what a waste of money all my cabinet finished peeled! Sent me touch up kit didn't work then told me out of warranty.
Date created: 2020-01-31
Name: S LaMotte
Location: El Dorado Hills, CA
Model/Style: Not Sure
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Poor design"
So although the cabinets and hardware are of good quality, all the doors open to 105 degrees and smash into other cabinets or the backsplash. So instead of installing $10 worth of cabinet inhibitors, then told me to do it myself. So 10k won't get you $10 of customer support. Don't waste your time with these people.
Date created: 2020-01-06
Name: J Gilbert
Location: Houston TX
Model/Style: Tahoe
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Cheap"
I moved in my brand new house less than three months ago. The only cabinets the builder offered were Timberlake brand. I upgraded to "group 3" cabinets and selected Timberlake Tahoe, color Linen. These are some of the cheapest cabinets I've seen. I've lived in apartments that had better quality cabinets. Drawers come off the track easy. The cabinet doors sound hollow and flimsy when you shut them. And, less than three months of living in the house, the paint finish is peeling in 4 different spots now. If you're shopping for cabinets, I'm certain you can find far better, without looking too hard.
Date created: 2019-11-10
Name: TOM MULL
Location: Philadelphia, PA
Model/Style: White
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Do not buy"
Awful! Do not buy. Materials are terrible craftsmanship is worse.
Date created: 2019-09-06
Name: Karen Chapman
Location: Cypress, TX
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Beautiful Cabinets/Wonderful Service"
My husband just sent this email to the company. They are extremely easy to do business with. Prompt and efficient service. Their follow through is something we don't experience often. Our cabinets are well made and so beautiful. Ana, Your installer was here today and took care of the drawer replacement [the drawer had to be replaced because we broke it]. My wife and I want to thank you sincerely from the bottom of our hearts for your assistance in helping us with this issue. The kindness you showed and that of your supervisor far exceeded that which we could have expected. Thanks again so much for helping us! Sincerely, Bobby and Karen Chapman
Date created: 2019-08-28
Name: G. Rosen
Location: South Carolina
Model/Style: Sonoma Painted Linen
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Splitting"
2 year old home, drawer spitting underneath where rail slides, consequently it does not close. We had napkins in it, no weight. When we moved in, there were nails sticking out from everywhere, a rep came to look and said he'd never seen such a bad install. They painted damaged doors instead of swapping out for new door. This was a new house. An installer nailed a screw under cabinet to keep it from falling down. Never get again, will never refer and always tell friends and neighbors to get elsewhere. We've never had issues with drawers before this with older drawers!
Date created: 2019-08-06
Name: Barry Sirotkin
Location: Woodstock GA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Unsatisfied"
They never measured and came out with the wrong size drawer for my bathroom. Do not answer telephone messages or email.
Date created: 2019-07-26
Name: Adalberta
Location: Alabama
Model/Style: Tahoe
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Bathroom cabinety - Poor quality"
Received cabinets from a reseller for Timberlake. The cabinets had a glazing finish that was very uneven, one drawer was missing the glazing altogether. The order had missing shelves that were never provided; the hinges on cabinets doors had stripped screws so doors could not be aligned. The cabinet base doors has (present tense) protruding hinges, so the doors do not close flush. Alignment issues with drawers and doors. Overall very unsatisfied with quality. The customer support is courteous, but not helpful. The cabinets are in warranty, but nothing is being done to fix issue. This is because of the middle man. So the business that purchased the cabinetry from Timberlake and sold it to the consumer does not intermediate for you, you are out of luck in getting any support from manufacturer.
Date created: 2019-04-08
Name: R. MacDonald
Location: North Fort Myers
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"6 months later and still no replacement"
Bought a brand new DR Horton villa in Nov/18. We found a broken cupboard that was to be replaced by Timberlake. They have sent service in 3 times.... It is still not replaced and have promised by May 17! Do you think 6 months should be enough time!?
Date created: 2019-03-07
Name: Marta
Location: Castle Rock CO
Model/Style: Sonoma linen
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Awful quality"
We haven't moved into our brand new home and the cabinet doors are already peeling in the corners. The drawers are all damaged, the wood is cracked, the bottoms of the drawers are curved before we have put any silverware in them. The paint is not even, I can see strokes were they might have touched them up so our kitchen is looking cheap and used even before I have started cooking. I am unsure how I will clean the wood around the handles without peeling the paint. The doors are made of cheap material, when closing them the center panel shakes, we are going to have to caulk them so they don't fall a part.
Date created: 2018-07-26
Name: kmerk
Location: Indiana
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst customer service and quality control"
We received damaged cabinets directly from Timberlake. The inside of the drawers were damaged. You can't say that happened in shipping! Along with that, drawer panels were damaged, doors were damaged and cabinets had split. It's taken several weeks to get what we needed replaced and they send the wrong parts! Still waiting! Costumer service from supervisors are only apologetic with no compensation. Never will we order from them and will advise all our friends and family against them as well.
Date created: 2018-03-16
Name: Headley Lecture
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Broken"
Obviously builders are looking for the cheapest product so as to increase their profits. Well they found what they were looking for in this garbage.
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