Kraftmaid Cabinets Reviews
278 reviews with an average rating of 2
The opinions expressed in these reviews are the opinions of consumers that submitted reviews to KitchenReviews.com. They do not necessarily represent the opinions of KitchenReviews.com.
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Date created: 2018-03-27
Name: A, Collins
Location: Aliso Viejo, CA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kraftmaid sucks"
If you are thinking about buying Kraftmaid cabinets, don't. I am in kitchen remodel hell waiting on a 4th fridge panel because they keep shipping poor quality ones to me. My remodel is at a standstill because of their poorly crafted cabinets and doors. They also don't package them will in shipping. Beware if you do us them, you may be waiting months to get your cabinets. I am on week 10 with no running water in my kitchen... Oh, and if you call customer service, they tell you they don't do quality control until after the 3rd one is bad.
Date created: 2018-03-20
Name: Scott Barclay
Location: OH
Model/Style: Cabinets
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"White painted cabinets"
I actually feel that the cabinets themselves are well built, however, it's the finish work that is sub-par. When we opened the boxes, we found 4 doors with workmanship defects and requested replacements. We were told replacements would be sent to us in 1 to 2 weeks. One month later, we received the replacements and the workmanship defects were even worse than the originals. We then examined all 22 cabinets more closely and found eight more doors with various workmanship defects. The biggest problem is missing paint, followed by paint over dirt and rough areas where the wood was rough and painted over. Also some damage from the manufacturing facility. The packaging was excellent, so it is doubtful any damage came from there. In total we are waiting for 12 replacements. It has been over two weeks. We were just told that Kraftmaid will not replace that many without a visit from their rep. We waited 31 days for the rep to find time in HIS busy schedule to come out. My wife and I both missed work for his visit and he did not show up. Clearly Kraftmaid does not stand behind their product. Their success has effected their quality in a big way. Too bad because They used to be great but people will eventually learn and stop buying Kraftmaid.
Date created: 2018-03-16
Name: Disgusted customer
Location: boynton beach fl
Model/Style: KraftMaid Deveron Maple
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst Experiance Ever!"
Work began on our very basic kitchen remodel December 4, 2017 which we ordered and scheduled through Lowes in Boynton Beach Fl. Store number 1111. Its March 6th and we are still waiting for our kitchen to be completed. Every single piece of cabinetry delivered from KraftMaid shows up damaged! We are now on re-order number four. This is beyond ridiculous. How does this company operate this poorly? Four months and we are still waiting for the manufacturer to stop screwing up their own product? How are you this bad at what you do? We completely regret choosing KraftMaid for our kitchen. We've met the sales rep for KM; Sally and she was unbelievably rude. Knew we were KM customers w/a serious quality problem and she kept her back to us . Wouldn't turn around, couldn't be bother to apologize for the horrible service, inconvenience etc... Clearly this company doesn't give the smallest damn about the customer. We are telling everyone we know, met to never ever buy KM.
Date created: 2018-03-05
Name: colleen johnston
Location: Pawtucket, Rhode Island
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Waiting four extra weeks for one essential piece"
Cabinets are very nice. But I have been waiting 3 weeks for the refrigerator panel which was not delivered with all other pieces. Kraftmaid refused to expedite getting the panel to me and made me wait and wait and wait. This has stalled the entire process in my remodel. The countertop cannot be templated until the panel is installed. Now they have cancelled my delivery due to an impending storm and I will be waiting four weeks. An additional 4 weeks of no kitchen due to Kraftmaid. Don't buy from them. Find someone with customer service!
Date created: 2018-03-02
Name: C Vozenilek
Location: IA
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Multiple problems"
If you order your cabinets through this company expect NO customer service. I talked to Tiffany today, her response " we will not be ordering you a replacement piece: We ordered natural hickory expecting variations but we got 2 pieces of light brown...and 1 piece that looked more maple than hickory. This was the crown molding! All I want is 3 similar pieces, and return the other but guess I am SOL!! She had no listening skills and just talked right over me!She also can't give me any other info on another piece without home depots permission... even though I paid for materials not Home Depot! No place to add a photo on review... Not surprised! Same story with one door! $10000 You would expect better!
Date created: 2018-02-19
Name: Angela Robertson
Location: Lutherville Timonium MD
Model/Style: Bisque
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Customer service and warranty worthless"
We purchased a home with new Kraft Maid cabinets. Because we did not buy cabinets we have no warrantee coverage. But surely they would fix the problems with pain missing on multiple design surfaces. (Edges of cabinets that are raised) wish I could add pictures
Date created: 2018-01-24
Name: K. Gordon
Location: Virginia
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible... don’t recommend these for anyone!"
The cabinets are garbage. They came in with zero packaging protection in the boxes. The sides are dinged, warped fronts and sides, the backs have massive gaps, one lower front board wasn’t even attached to the cabinet. The corners are supported by four small triangle supports and massive amounts of over glue. There is a broken drawer glide. I called Kraftmaid, they don’t reply. I went to Lowes and our salesperson is out until Friday. The waiting game begins. After note, our son bought the Lowes Diamond and they arrived, in well protected boxes. We have found zero damage, no warping, and lo and behold, they have zero excess glue, and also have full support boards that run the entire length of the cabinet sides. Let the buyer beware.
Date created: 2018-01-18
Name: T lauter
Location: Hackettstown nj
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kitchen cabinets"
Purchased kraftmade cabinets for our kitchen. Front door panels misaligned. Joints improperly aligned. One cabinet the finish in areas was not painted. The best was the lazy Susan rollers for revolving trays were put in upside down from the factory.
Date created: 2018-01-10
Name: Meghan Harvey
Location: New Hampshire
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst customer service, in the world."
We ordered our kitchen through Home Depot in October and received our cabinets in November. They were missing two huge cabinets that we needs to start the kitchen. I had to call the warehouse three times for them to look or tell me what to do they were unapologetic and I ended up having to reorder the cabinets through customer service. It’s January 10th and we only received one of the missing cabinets! The next one is not coming until January 29th. I have a home daycare and have had to put my business on hold because we have an incomplete kitchen. I’m also pregnant with two toddlers, and have had to live with cabinet boxes taking up our house for months. I would never recommend kraftmaid to anyone nor will I ever use them again. Plus my husband is a carpenter so they just lost a lot of recommendations.
Date created: 2018-01-10
Name: Alexis OMalley
Location: New York
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Homeowner"
Don’t waste your money or time. So many issues to even name. Buyer beware!
Date created: 2018-01-04
Name: A. DeLuca
Location: Seven Hills, Ohio
Model/Style: Chestnut
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Full kitchen remodel has been a disaster"
My wife and I are very very disappointed with the way Kraftmaid products came delivered damaged, discolored, and few doors not drilled correctly for door hinges. We ordered them in early May and till this date we are still waiting for replacement utility doors and door trim that have been reordered 3 times because of defects. This has caused delays on other kitchen projects like new countertop install, new kitchen floor install and back splash. I would truly stay away buying Kraftmaid cabinets
Date created: 2018-01-02
Name: Mary DiTullio
Location: PA
Model/Style: 58372832 013 ID 078W16
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Cabinets poorly made and falling apart"
Our Christmas was spent rebuilding our cabinet that was falling apart on the wall. There was no glue in any of the dovetail joints and a total of 5 staples held the cabinet together. In-spite of the fact that we had to deal with this on Christmas the company offered NO support or reimbursement because we did not take photos like that was supposed to be the first thing on my mind. Then the customer service rep stated the cabinet should have been sandwiched between cabinets or two walls and going to their own website the cabinet is featured several times as a stand alone cabinet on the wall. Then speaking with the customer service rep about their claim she hung up on me! Do not but from this company. You will regret it! This review has been captured with a screen shot and will be reposted.
Date created: 2017-12-12
Name: Sonia Gonzales
Location: Abilene,TX
Model/Style: Kona
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Horrible craftsmanship"
I went through lowes to order cabinets made my Kraftmaid and my cabinets came in and were poorly put together, uneven sides, glue everywhere, measurements for the corner sink cabinets didn’t fit with the base cabinets. Sent them back and came back in worse condition than before. Had to have my contractor fill in gaps where the base cabinets weren’t lining up still bc how badly made they were. Would never recommend Kraftmaid to anyone or even lowes for that matter bc they support such a poor bad craftsmanship knowing how bad the products are. They didn’t make my cabinets to fit or align each other at all whatsoever. The time to have them made and shipped was 4 weeks just for 2 cabinets. Horrible purchase.
Date created: 2017-12-03
Name: C. Wilson
Location: Lake St Louis, MO
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kraftmaid One Not worth the money"
I purchased the less expensive line of Kraftmaid. Kraftmaid One. Biggest mistake I made in my kitchen remodel. Cabinets arrived with problems with the paint finish Knot holes painted over, wood tone bleeding thru, warped doors and drawers fronts. Paid the upgrade for a Tuscan glaze, What a joke looked like children did the work, very sloppy.Rep came out he told me he didn't see any problems. Definitely would not recommend this product to anyone.
Date created: 2017-12-02
Name: Chris Butler
Location: MO
Model/Style: Kona Vanity and Tall Cabinet
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"There has to be better"
The first unit shipped to us through Lowes was seriously damaged and unusable. We had to wait 4 weeks to get a replacement. When we finally got it, there were no interior shelves for the tall bath cabinet. This wasn't the only thing missing, there was supposed to be a piece between the cabinet and granite counter top from Kraftmaid, fillers were missing requiring the installer to make one. For the trim at the top of the cabinet, the installer had to add a 1 inch piece of wood just to install the trim. There are better choices. We are finishing our kitchen and this companies products will not find their way into my home again. Recommend they develop a quality control program to avoid these issues. But like many companies, they won't listen to their customers. This company cost Lowes our business for out kitchen remodel. They are unreliable and slow.
Date created: 2017-12-01
Name: T Fischer
Location: Kansas City Mo
Model/Style: Durham
Satisfaction Rating:
Somewhat Unsatisfied -
2 out of 5
Review:
"Nightmare"
2 months of getting cabinets that are not discolored or easily damaged, I would have gone with a different cabinet company had I know it takes 4 weeks per cabinet to get replaced if its damaged.
Date created: 2017-11-02
Name: Sandy hodges
Location: Cottonwood az.
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Love the product"
Home Depot and Lowe's have very poor handling of cabinets. If you buy from them and have damage it was done by big box employees. Kraftmaid does an excellent job manufacturing and delivering cabinets, it's what happens after that's the problem. I sold kraftmaid for 11 years and had nothing but a great experience, there beautiful. Sales people will always blame the manufacturer for their poor handling and storage problems.
Date created: 2017-10-26
Name: ALHeller
Location: Bucks County, Pa.
Model/Style: Evercore
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Stay away"
What a horrible experience. Home Depot recommended Kraftmaid Evercore as “better than wood”. Not only is it poor quality fiber board, it chipped immediately and that was after initially receiving damaged and mismeasured (by Home Depot) items. My contractors no longer recommend Kraftmaid or Home Depot. I had to beg for all replacements, took weeks, several were missing, and upon installation, they have begun chipping again. I begged Kraftmaid to pay for the door reinstallation, which after weeks, I was told they would pay a small amount that did not cover the reinstallation cost. I was asked to sign a release after I did what’s Kraftmaid asked me to do (just inspect and install) and after dealing with a nasty manager who promised additional contacts to help resolve my issues, none were sent, lie after lie, and here I am, weeks later, with no reimbursement (even after I signed the release). I never so much as received an apology and Kraftmaid blamed the poor quality on its supplier. And advised that they don’t use the supplier anymore. Stay far far away from Kraftmaid - it’s poorly finished cardboard hardly worth the money, aggravation or lack of service and lack of support. These employees do not care about reputation. They sell on volume and hope you’ll just give up. Awful product and awful people. There’s a reason why happy customers buy from small, local cabinet sales who actually stand behind their products and don’t lie. Horrible horrible experience.
Date created: 2017-10-01
Name: Kathi C.
Location: Lexington, KY
Model/Style: Cabinets
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kraftmaid Cabinets"
Absolutely the worst cabinets. Boxes solid maple. A cream wash finish. Started chipping within weeks. Lowe's (never again!) Sent us almost all replacement doors after many months of waiting. Put several doors on, they chipped, also. While in the boxes, the cabinet finish chipped off. Getting ready to have them painted, of course at our expense. Do not buy Kraftmaid! Never buy from Lowe's for cabinets or have their installer come into your house. The kitchen designer was fired after he designed our kitchen because the cabinets did not fit into the space. The installers cut and dismantled them to fit. They are not plumb. A total disaster.
Date created: 2017-09-11
Name: Doug Smith
Location: Murfreesboro, TN
Model/Style: Cabinets
Satisfaction Rating:
Very Satisfied -
5 out of 5
Review:
"Cabinets for a Woodworker"
After twenty five years in the same house I decided to get new cabinets (and also new floors). I am a woodworker, and I appreciate the appearance of good wood. I also am familiar with woodworking techniques and finishes. I especially wanted the color and appearance of natural cherry, that is, cherry with no stain, just the natural color of the wood as it appears with a clear satiny finish on it. In the case of cherry, that color deepens and darkens with age to a pleasing reddish tan color. I talked at length with the cabinet agent at Lowe's, and I decided to buy what she called the premium brand, Kraftmaid. After she explained the details of how the cabinets were made, I decided to pay extra for all-plywood construction, which avoids the use of MDF (medium density fiberboard). MDF is the most common point of failure for cabinets as they age because of its lack of strength and inability to resist high moisture situations. My cabinets were installed four years ago. There were no issues with flaws or defects in the workmanship, and like any kitchen and bathroom cabinets, they have had continual and heavy use since then, but no abuse. Mine have stood up beautifully, and they continue to look great. I get compliments on them when people come into my house. The thick finish on the wood allows them to be cleaned easily. The premium drawer glides and door hinges continue to work smoothly and close softly and quietly. Unless you want to hire a custom cabinet maker to do things exactly as you want, I don't think you can find a better manufactured cabinet than those made by Kraftmaid. I would recommend them to anyone.
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