Kenmore Refrigerators Reviews
65 reviews with an average rating of 2
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Date created: 2022-07-30
Name: J Lighton
Location: Friday Harbor, WA
Model/Style: 1173025712
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Failed after 2 years - junk!"
After just 2 years the freezer developed extensive frozen condensation & the upper compartment became much warmer (increased from 36F to close to room temperature). The defrost system has failed & parts for this very recent model are not available. Sears service was totally unhelpful & refused to send a technician to service the refrigerator (we live on San Juan Island in Washington State, and until very recently had a Sears dealership here; they are supposed to have servicing available here). So we will never buy any Kenmore product or Sears product ever again. We will soon be taking delivery of a GE refrigerator (a much more reliable brand, with good parts availability). It will cost us $3500 with tax & installation, but it will be worth every cent to get this piece of Sears/Kenmore junk out of our lives!
Date created: 2022-06-21
Name: T. Balmer
Location: Mechanicsburg, PA
Model/Style: Elite
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Very disappointed"
We purchased the french door model, 2-1/2 years ago. Within 6 months the compressor went out, we lost all the food in freezer and most of the fridge items. Sears came out to fix it, talked us into the service agreement and ordered the part, it took 2 weeks to come in. 2 years later, the same thing happened, everything was warm. I called customer service, got the run around and they told me it will be a month an a half for the first available appointment. that is ridiculous. I called back and they found me a "third party" repair place. now we will wait and see what happens. Also, the roller for the deli drawer broke within a year. I had a GE that lasted me 30 years, the only issue I had was the refrigerator side would freeze certain things. We paid a lot of money for thiws appliance and it is junk. I am very disappointed.
Date created: 2022-02-24
Name: T tomp
Location: PC,Okla
Model/Style: Elite
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Garbage"
$3000 fridge on its 3rd compressor in 5 yrs(purchased 2016). Compressor says LG on it. Kenmore aint what it used to be. Never again. Headed to the dump with this pile
Date created: 2021-12-13
Name: katherine Higgins
Location: Vassar KS
Model/Style: 10651133213
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kenmore No More Icemaker"
Bought the Frig 3.5 years ago. Side by Side. Ice maker quit working over a year ago. Called for service and they can't repair as it has faulty wiring in the door that is a product fault of these frigs. Won't buy Kenmore ever again. Crappy products. Too Bad I have always bought Kenmore, but no More.
Date created: 2021-11-19
Name: Edet Asuquo
Location: Houston, Tx
Model/Style: 795.74023.411 Elite
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Stopped cooling"
We purchased a Kenmore elite refrigerator and it stopped cooling and we called Sears/ Kenmore and they sent multiple people on 4 different occasions to check it out and all said that it was the compressor and we still have warranty on it to add insult to injury one of their afflicts by name Intelfix paid $100 deductible to them and still they have not fixed my appliance nor replace and whenever we call they will give us a run around. I can't believe we have all if our appliances from the scam of a company called sears/kenmore.
Date created: 2021-11-05
Name: Grettel Vargas Kuhns
Location: Newton, KS
Model/Style: 10658902800
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Never again!!"
I own a Kenmore side by side fridge. With time and normal wear and tear, the veggie drawer has started to sag. Went to Sears part store to purchase a replacement and found out it would cost $172 to replace the drawer! What a rip off!! And yes, it makes me want to buy a new one! But it will NOT be a kenmore!
Date created: 2021-06-22
Name: Scott A Wheeler
Location: 98371
Model/Style: Refrigerators
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Do not buy and very poor customer service"
We bought this refrigerator on March 14th of 2021 and by the 18th. it quit working. They have sent out 4 different service people and they tell us it is fixed but then it never get to temp. Our refrigerator has never gotten below 50 degrees. we have lost almost 3000.00 in food which they do not want to reimburse us for. I will never recommend any of Sears products after all of the problems we have had with this and all the money we have lost.
Date created: 2021-04-06
Name: Patti Watson
Location: Anaheim, CA
Model/Style: 2537041341 B bottom freezer
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Not happy"
When I first got this refrigerator, there was a problem with the bottom freezer in that it would make a horrendous clacking noise whenever I opened it. I was told it would go away and it was breaking in. It never did so I called out someone because the ice maker stopped working and a roller broke on the vegetable drawer. It was a Sears serviceman who said the door was installed wrong and "fixed" it and then said he could not fix the ice maker and go buy the part for the vegetable drawer. All he wanted to really do was to sell me a service agreement. 20 minutes after he left, it started making the noise again. Just recently (since Covid hit a year ago) I contacted Sears parts to order and was assured that it was the correct part even though it said "Phillps" on the internet but I have a Kenmore. I was assured it was the same thing. The part came and it would not fit. I would never recommend a Kenmore and Sears for anything ever.
Date created: 2020-12-02
Name: Linda Milton
Location: Mi
Model/Style: 73035
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Refrigerator (Kenmore)"
Started calling Sears the end of May each time a technician came out it was something different why it wasn't getting cold my food kept spoiling kept giving me the run-around for 6 months while still under the manufacturer warranty.. Finally they informed me it had a defect and they be delivering me a new upgraded one supposedly before Thanksgiving got a call saying the date was changed to December 4th..Do not buy this piece of garbage I'm about call a lawyer... 6 months without a refrigerator...
Date created: 2020-09-26
Name: Charlie D
Location: Houston, TX
Model/Style: 795.73133.411
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Expensive Ripoff"
Bought a Kenmore Elite refrigerator for almost three times the price of a regular brand ($2000 vs. $700), thinking the quality would justify the price. Turned out to be a complete made-in-China piece of trash. Worked on and off for about four years and then the compressor started malfunctioning (running but not cooling, could tell by the high pitch sound). A friend bought a $700 Whirlpool fridge almost ten years ago and it's still running like a hulk. Shame on Kenmore for ripping off customers, selling expensive made-in-China crap. May the wrath of God strike down rotten corporations like he has never stricken before.
Date created: 2020-05-27
Name: L. Robinson
Location: Vermont
Model/Style: 111.7304
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"French Door Refrigerator"
I bought my Kenmore Bottom Freezer Refrigerator 1 1/2 years ago. It only makes 2 glasses of ice a day. this from day one, I was told to push the restart button. That didn't work either. Now I have ice trays in the freezer however it takes two days for them to freeze. The freezer does not freeze food even if on "Flash Freeze" Very very unhappy with this appliance and will never buy a Kenmore product again.
Date created: 2020-04-08
Name: Ed Miller
Location: Florida
Model/Style: 106.51332710
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Replace small part"
I always believed Kenmore appliances were great products. In December 2019 I purchased a new side by side Kenmore refrigerator. Upon arrival a level adjuster did not work. I was told a technician would come to repair the adjusting wheel. The store was unable to get this small part. That is not a good sign. So thankfully they replaced the refrigerator. So now in January 2020 I received a new frig. Now the problem is noise. My family tells me I need hearing aids but I sit 29 feet from the Kenmore side by side. I can easily hear the frig, running over my TV noise. I am also told not to expect the Kenmore to last more than 8 years. I am already very unhappy with my 3 day old Kenmore side by side. Never again.
Date created: 2020-02-25
Name: Tammy Logan
Location: Augusta Ga
Model/Style: 795.7132
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Kenmore stopped working"
Our refrigerator stopped working and tech support cannot get help to us for 3 weeks. The unit is only 2 years old. Had all the proper maintenance on it. Never again will I buy Kenmore anything. Lost over $500.00 in food.
Date created: 2019-10-19
Name: R. Bido
Location: Union City, NJ
Model/Style: Refrigerators
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Do Not Purchase"
Purchased a brand new Kenmore fridge at the end of December 2018 in Sears and by March 2019 it was freezing everything in the fridge and freezer. At least 6 techs have came to check it out, one said it was the sensor, they changed it and the problem continues. If you ever need a tech to come out Do Not allow them to send you a 3rd party tech; make sure they send out a Sears tech because apparently the 3rd party techs do not communicate the issues as they should which would allow them to eventually order a new fridge for you after they've changed almost every piece of the fridge. Oh, and this is only if you pay over $100 for a 3-year warranty. Please save yourself the headache and do not purchase a Kenmore fridge.
Date created: 2019-09-04
Name: Dale Obermueller
Location: Corpus Christi, Texas.
Model/Style: Elite French door
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Worst refrigerator ever."
The refrigerator had a compressor failure after just 2 years. Took 4 weeks to get a service technician. Then 2 more weeks to repair. Don’t buy this product ever.
Date created: 2019-06-16
Name: Anonymous
Location: California
Model/Style: Coldspot
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Interior made of cheap fragile plastic"
We have had this refridgerator for less than a year. It looks nice but isn't always cold enough in hot weather. Today some items fell off a freezer shelf when the door was opened and left two dents/slits where they hit the bottom of the freezer. On close inspection we saw thar the fridge interior was made of paper thin plastic that was so soft that it got cut by objects landing on it. I've never had a fridge interior crack before from a bit of falling food and can't believe kenmore used such cheap soft material. Now we have a practically brand new fridge with two ugly holes bashed into the freezer floor. Never buying from this crappy brand again.
Date created: 2018-05-07
Name: Chris okeefe
Location: Vt
Model/Style: 106.72153110
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"On 5th door handle @ $70 per"
Looking to see if there is a class action. Fifth door handle broke last night. Same as before, breaks between the screw holes on the top of the door. never again.
Date created: 2018-04-20
Name: Remy
Location: NY
Model/Style: 61202
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Stop working in less than 2 years"
I Purchased this refrigerator in June 2016 and it is already stop cooling, I called Sears for repair options and I was given a big estimate to come to look at the fridge and then technician was going to give me his estimate to repair. I decided to dump it and buy new one. What a waste of money and time.
Date created: 2018-03-16
Name: Christina
Location: Hesperia,CA
Model/Style: Refrigerators
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"Don't do it. Worse purchase ever"
My Kenmore elite frig stopped working right after the year warranty (13 months) They didn't care and wanted to charge me $150 to come check it. All the fees they wanted me to pay would have bought me a non Kenmore frig. It's not working yet again. This horrible product is not even 2 years old. No excessive use as we are only a family of 3! Buyer beware! Horrible products and even worse they don't care about us customers since they already have our hard earned money
Date created: 2018-02-08
Name: Chris okeefe
Location: Vt
Model/Style: 106.72153110
Satisfaction Rating:
Very Unsatisfied -
1 out of 5
Review:
"On 5th door handle @ $70 per"
Looking to see if there is a class action. Fifth door handl broke last night. Same as before, breaks between the screw holes on the top of the door. never again.
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